Start by selecting the item you’d like to order and completing all requested personalization details. Be sure to double-check names, dates, colors, photos, sizes, and any other information before submitting your order.

Have an idea you don’t see listed? We love bringing new ideas to life! Contact us to discuss your custom request.

For the best results, please send the clearest, highest-quality original photo available.

Avoid screenshots, heavily filtered images, blurry photos, or photos that have been repeatedly downloaded and re-sent whenever possible.

We will always do our best with the photos provided, but the final print quality depends heavily on the quality of the original image.

CAN YOU FIX OR ENHANCE MY PHOTO?

Basic photo preparation may be included depending on the product.

More extensive restoration, editing, background removal, reconstruction, or special photo manipulation may require an additional fee.

Once a design has been approved or your item has entered production, changes may not be possible.

Please make sure all information is correct before giving final approval. If a change can still be made, additional design or production fees may apply.

For items that require custom graphic design, a digital proof may be provided when applicable.

Please review proofs carefully. This is your opportunity to check spelling, dates, photos, colors, placement, and other personalized information before production.

Absolutely! Some of our favorite creations begin with a customer saying, “Can you make this?”

If you have an idea that isn’t currently listed, send us a message with as much detail as possible. We’ll let you know if it’s something we can create.

Turnaround times vary depending on the item, order size, level of customization, material availability, and current order volume.

Because our pieces are personalized and created specifically for you, we recommend ordering as early as possible—especially for funerals, birthdays, senior nights, weddings, and other events with firm dates.

Your estimated turnaround time will be provided during the ordering process when applicable.

Colors may vary slightly between your phone or computer screen and the finished product.

Different screens, printers, materials, lighting, inks, and finishes can all affect how colors appear. We work to keep colors as close to the approved design as possible.

Rush service may be available depending on our current workload, the product, and the materials required.

Rush fees may apply. Please contact us before placing a time-sensitive order so we can confirm availability.

Please provide your event or need-by date when ordering.

Providing a date does not automatically guarantee completion by that date unless it has been confirmed by Franly Made. We strongly recommend ordering early whenever possible.

Because personalized items are created specifically for each customer, cancellation options may be limited once design work, material preparation, or production has started.

Please contact us as soon as possible if you need to make a change or request a cancellation.

Due to the personalized nature of our products, custom-made items generally cannot be returned or exchanged unless there is an error on our part or the item arrives damaged.

Please review all names, dates, sizes, colors, photographs, and personalization carefully before approving your order.

If there is an issue with your order, contact us as soon as possible so we can review it with you.

Customers are responsible for reviewing the information submitted with their order.

Franly Made will create your item using the information provided and/or approved. If an item must be remade because incorrect information was submitted or approved, additional charges may apply.

Select design-only and print-only services may be available depending on what you need.

We also offer options for customers who prefer to assemble or create certain products themselves. Check our available products or contact us for details.

We’re happy to help!

Use our contact form or send us a message with your name, order number if applicable, and as much information about your question as possible.

STILL HAVE QUESTIONS?

Let’s create something meaningful together.

Whether you know exactly what you want or you’re starting with nothing more than an idea, Franly Made is here to help bring it to life.